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How to Find the Print Queue in Windows 11

How to Find the Print Queue in Windows 11

Category: Printing & Printers
Applies to: Windows 11

Overview

The print queue displays documents that have been sent to a printer and are waiting to be printed. You can use the print queue to check the status of a document, identify stuck print jobs, or cancel a print job.

Step 1: Open Windows Settings

  1. Click the Start button (Windows icon) on your taskbar.

  2. Select Settings.

  3. Alternatively, press Windows + I on your keyboard to open Settings directly.

Step 2: Open Printers & Scanners

  1. In the Settings window, select Bluetooth & devices from the left-hand menu.

  2. Click Printers & scanners.

  3. You will see a list of printers installed on your computer.

Step 3: Select Your Printer

  1. Find the printer you are attempting to print to.

  2. Click the printer's name to open its settings.

  3. Select Open print queue.

Step 4: View Your Print Queue

A new window will open displaying any pending print jobs.

From this window, you can:

  • View pending documents: See which documents are waiting to print.

  • Check print status: Identify jobs that may be stuck or experiencing an error.

  • Cancel a document: Right-click a print job and select Cancel to remove it from the queue.

Note: If the print queue is empty, Windows currently has no pending print jobs for that printer.

Troubleshooting: A Document Is Stuck in the Queue

If a document is not printing:

  1. Open the print queue using the steps above.

  2. Locate the document that is not printing.

  3. Right-click the document and select Cancel.

  4. Wait for the document to disappear from the queue.

  5. Open the document again and try printing.

If the document cannot be canceled, or new documents continue to get stuck, contact your IT support team for assistance.

Troubleshooting: Your Printer Is Not Listed

If you cannot find your printer under Printers & scanners, verify that you are using the correct computer and are connected to your school's network.

If the printer is still missing, contact your IT support team.

Quick Reference

Start → Settings → Bluetooth & devices → Printers & scanners → Select Printer → Open print queue

Additional Information: A print job may disappear from the Windows queue after it has been sent to a printer or print server, even if the pages have not physically printed yet.

For additional assistance, contact your school's IT support team.

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